- Our Guarantee
We guarantee our products to be of the highest quality available. If you are dissatisfied, we will cheerfully replace the product or refund your money. Please check contents of your order upon delivery, and contact us within 2 days of delivery for any discrepancies.
- Delivery Schedule
Please place your order with minimum 1 working day advanced notice. No same day delivery.
Cut-off time: Monday to Friday 2:45 pm; Saturday 12:00 pm.
Please note that the Delivery Date indicated on your Order Form and on the Auto Confirmation is not a confirmed Delivery Date. We will contact you to confirm the delivery date and details. The delivery schedule is listed below.
No deliveries on Sunday & public holidays.
Deliveries will be rescheduled in the event of Typhoon Signal # 8 or a Black Rainstorm Warning.
Monday to Saturday: Hong Kong Island
Tuesday: North, Northeast New Territories -> Fan Ling, Fo Tan, Hong Lok Yuen, Sha Tin, Shau Tau Kok Road, Sheung Shui Wai, Tai Po, Tai Po Kao
Wednesday: Kowloon -> Cheung Sha Wan, Ho Man Tin, Hung Hom, Kowloon Tong, Lai Chi Kok, Sham Shui Po, Tai Kok Tsui, Tsim Sha Tsui, Yau Yat Tsuen
Thursday: West New Territories -> Kam Tin, Kwai Chung, Kwai Tsing District, Ma Wan**, Siu Lam, Tsing Yi, Tsuen Wan, Tuen Mun, Tung Chung**, Yuen Long
Friday: Clearwater Bay, Kowloon Bay, Kwun Tong, Ma On Shan, Sai Kung, Tseung Kwan O, Wong Tai Sin
Monday to Friday: Discovery Bay -> Deliveries to the Central Pier # 3 on Hong Kong Island only
- Payment Terms
- The total amount shown in the Shopping Cart is only an approximate. The final invoice amount (based on actual weights) plus delivery charges, if applicable, will be advised to you on the delivery date.
We accept payment by:
Pay Pal ([email protected])
Direct Credit to our bank account:
Account Name: Tenderloin Fine Food Ltd
Account No: 043-275775-001
Please email/fax us a copy of the transfer advice.
- Minimum Order Amounts
HK$500 (plus HK$80 delivery charge)
Hong Kong Island: free delivery for orders above HK$600
Kowloon & New Territories** (except Ma Wan & Tung Chung): free delivery for orders above HK$800;
**Ma Wan & Tung Chung: minimum order HK$1,000
There will be minimum surcharge of $50 for deliveries to buildings without access to lifts. Additional charges also apply to restricted areas.
Deliveries are also restricted to addresses within 30 metres of a legal parking space. If our driver is unable to legally park, please meet our staff at the closest legal unloading / stopping area to collect your order from our vehicle.